Turtle Beach Catalina help Options

[papadoc]

Hello all,

I just installed a new Turtle Beach Catalina soundcard.
Everything went fine and it sounds good.
But when I ran a line from my stereo amp line out to the line in on the soundcard,
and tried to record from my system, only one channel comes through.
It doesn't matter whether I record from the turntable, the CD player, the tuner, XM Radio...
nothing is recording both channels.
And it doesn't matter what I use to record, neither Total Recorder or Diamond Cut DC6 (which are the two programs I record with)
will record both channels.
And...when I un-mute the line in on the soundcard, I'm only getting sound out of one speaker on my PC.
This is the same setup I used with my old Soundblaster Live soundcard, which I just replaced with the Turtle Beach.
Nothing changed except the soundcard.
I emailed Turtle Beach but haven't gotten a reply.
Any ideas why I can't get both channels through the line in?
I hope I explained what's going on so you can understand it.
I'm running Windows XP Pro.

[hujay]

Did you check the cable is ok ?

Swap over the phonos at the amp end and see if it swaps the channels at the soundcard.

[edit] If you're using mini jacks make sure they are pushed in well, you can get both channels ending up on just one input if the plug/socket profiles don't match too well. Try jiggling

Oh, and Hi papadoc.

UJ

This post has been edited by hujay: May 15 2006, 16:23

[papadoc]

Hey ujay!

The cable is ok because it's the same one I've been using before I swapped soundcards.
I've unplugged and replugged the mini jack at the soundcard two or three times so I don't think that's it,
but I'll try jiggling :-) it when I get home tonight.
Same with the RCA jacks at the amp.

This post has been edited by papadoc: May 15 2006, 16:59

[papadoc]

Well, I jiggled the plugs around and no change.
I used another cable and no change.
I'm at a loss.
I hate to put the Soundblaster card back in, thinking I wasted my money on the Catalina.
Anybody have any other ideas?

[sony666]

try using the microphone input shorty at low input volume

if that works, the line-in port is kaput. get a replacement card.

This post has been edited by sony666: May 16 2006, 14:14

[papadoc]

Thanks sony666...I'll try that when I get home.

[jarsonic]

Thanks sony666...I'll try that when I get home.

Papadoc - did you used to be on the winamp forums?

[papadoc]

Hey jarsonic!

Yep, one in the same

[papadoc]

try using the microphone input shorty at low input volume

if that works, the line-in port is kaput. get a replacement card.

I ran the cable into the mic input and the recording is in both channels.
Apparently I have a new soundcard with a bad line-in port
Oh well...back it goes for a replacement.

Thanks for the help everybody.

<later edit>
Got the replacement card and everything works great.
So it was a bad line-in port on the first card.
Thanks again!
</later edit>

This post has been edited by papadoc: May 19 2006, 00:51