Fixing Scratched CDs, DVDs and Game DiscsSome folks swear by certain retail repair kits. Some folks swear by Brasso. Or even toothpaste.
Over the years, I've tried every system you've ever heard of but given up on every last one--even the holy Disc DR by Digital Innovations. Yeah, the Disc DR used to work great, back in the late 90's when it first came out and used a more abrasive sanding wheel, but today it has a less abrasive wheel that does little more than wipe off fingerprints. Also, these newer wheels seem to wear out after a couple of discs, which is probably by design, so consumers (an apt word) have to buy more. It's an ineffective and expensive system.
Brasso dries too slowly and often leaves a film on plastic, which is hard for a laser to read through. Even some other polishers specifically marketed for use on plastics may leave a hazy film behind.
Use toothpaste on your teeth. Don't spend a dime on mechanical or electric cleaners and polishers you find in retail stores. Those manufacturers can't make devices abrasive enough for fear of litigation, so all you'll end up with is something that does the same thing as a squirt of window cleaner and an old T-shirt!
The WORST scratch I've EVER seen was made by an X-Box 360 on my kid's Gears of War disc. We previously threw away a copy of The Elder Scrolls: Oblivion, because I didn't know how to fix SERIOUS scratches at the time. But I fixed this last one, and if I can fix an X-Box 360-scratched disc, I can fix anything. I also get a lot of CDs and DVDs from the local library. Many are scratched too badly to play or rip. I'm always able to fix them myself.
I generally use 3M wet-dry emery paper in a number of grits, from 1000 to 8000. 3M has micron-graded emery papers that are of especially high quality, and I'm using those now to great effect. As an option for final polishing, I use Meguiar's PlastX Clear Plastic Cleaner & Polish. Meguiar’s PlastX can often repair minor scratches by itself, without any sanding—it’s just that good.
You buy 3M emery paper in sheets from auto supply joints, and cut little pieces off as needed (roughly 1/2 inch by 2 inches). Some of the micron-graded papers wear down after a few CDs, and you'll want fresh pieces to keep things moving quickly.
You may have heard that you're only supposed to sand or polish radially— between the circumference and center of the disc, as seen in pattern A, below. That's actually pretty good advice to follow.
Most generally, sanding and polishing are done with perpendicular movements and increasingly finer grades of emery paper. You sand in one direction with a rough paper, then sand in a perpendicular direction with a finer paper, repeating this until you've got the finish you desire. On a CD or DVD, you might follow pattern A with 2000-grit, pattern B with 3000-grit, pattern A again with 4000-grit, pattern B with 6000-grit, and so on.

Because of the way data is encoded on and read from an optical disc, it is really is best to ALWAYS follow pattern A, above. Otherwise, small circumferential scratches may be left behind to interfere with the normal operation of your CD, DVD, or game player. When stepping up from one emery paper to the next finer paper, you may want to vary the angle a little, but avoid anything like pattern B while sanding.
I like to polish discs on a smooth, clean countertop, as in a kitchen or bathroom. I clean my work area off, then wet it (the water protects the label side from scratches). I run water over both sides of the disc, and set it label side down on the wet surface. I wet my emery paper soak before using it. Basically, everything needs to stay wet, so try to keep water on the disc as you work.
A 2000-grit emery paper will remove most scratches, but especially bad ones may require the use of 1500 or even 1000-grit paper.
Start with a paper rough enough to remove the worst scratches and follow pattern A, above. If you're not sure what paper to start with, try 2000-grit and evaluate the results. Slowly rotate the disc with your off hand while sanding back and forth, making at least one full rotation. The worst scratches should disappear after several swipes. If they do not, use a rougher paper, but don't go below 1000-grit. IGNORE ANYTHING 1000-GRIT DOES NOT EASILY REMOVE.
After working the scratches out with the rough paper, switch to the next finer paper and continue to follow pattern A, above. Repeat the process using progressively finer grit emery papers for the best results. Usually, I work all the way up to a micron-graded 8000-grit paper, and finish by drying the disc with a soft towel. At the very least, work up to 2500-grit emery paper.
Using a clean scrap of old cotton T-shirt, spread the Meguiar's PlastX Clear Plastic Cleaner & Polish evenly. Polish following pattern A, making a couple full revolutions around the disc, then use pattern B with a very light pressure. Don't let the Meguiar's dry on the disc. Instead, polish until your cloth has absorbed all the excess goop and the disc is bright, shiny, and somewhat wet-looking. Finally, remove any residue with a second, clean microfiber cloth or scrap of cotton T-shirt. Get a good polish on your discs, all the way out to the outermost edges. If the disc looks hazy, it may not play or rip well--go over it with the Meguiar's again if that should happen.
Discs do not necessarily need a mirror finish to function perfectly. They just need to be reasonably free of errant scratches. After repairing a few, you'll quickly recognize how much work is really required for any given repair.
All this may sound like a terrible bit of effort. In reality, it's only about five minutes per disc, depending upon how bad the damage is.
While there are a couple of good (and expensive) commercial-grade disc polishers out there, nothing you'll find at your local retail outlet can do what you can do yourself with your own two hands and a little emery paper. Serious scratches require more abrasive action than is available with any retail product.
The Meguiar's costs a few bucks and will last you the rest of your life. 3M wet-dry emery paper is very cheap. Don't settle for generic brands, as the abrasive may come off when the paper gets wet, which defeats the entire purpose of wet sanding, doesn't it?
Auto supply and other retail outlets carry the coarser emery papers, while extremely fine emery paper is sold by outfits that deal with jewelers and other artists, such as Rio Grande and Micro-Mark.
CDs, DVDs, and console discs are all the same when it comes to fixing scratches. If you can fix one, you can fix them all. However, damaged DVD and console discs may need a finer polish than do damaged audio CDs. Data channels on DVD and console discs are much, much smaller than on audio CDs. Because of this, scratches on DVD and console discs may require a higher level of repair than would the very same scratches on an audio CD. It's rather like comparing a scratch on one's eyeglasses to a scratch on a window across the room: one scratch obscures your view more than the other.
With audio CDs, scratches on the data side (the shiny, reflective side) aren't as serious as scratches on the label side. You're able to sand the working face of a disc because it is simply a rather thick layer of plastic. In an audio CD, the actual data layer is closer to the label than the other side. For this reason, a good scratch on the label side can permanently destroy a disc.
That's everything I can think of. By sharing my experience, I hope to save you time and money should you ever need to restore your own DVDs, console, or audio discs.
So go fix some scratches already!