Hello, and welcome to Hydrogenaudio.
You are reading this because you violated forum rule number 8. Don't worry - you probably didn't know about it, or didn't understand the implications, and we understand that. The Hydrogenaudio Terms Of Service are here:
http://www.hydrogenaudio.org/forums/index.php?showtopic=3974The gist of rule #8 is that if you make a claim, you must have proper supporting evidence for it. This rule is the very core of Hydrogenaudio, so it is very important that you follow it.
This is a generic post, and not all what follows may be applicable to this situation. Read through it nevertheless, it contains essential information and will help you understand what to do (or not to do).
Why should I bother with all of this, I just want to report a problem?For audio quality matters, 'proper supporting evidence' is a blind listening test result demonstrating that you can hear a difference, together with a test sample. Graphs, non-blind tests, subtracting two files and so on are definetely not!
A proper blind test serves several purposes: it shows that you are serious towards our community, it proves to yourself that you can indeed hear a difference, it provides an indication of the seriousness of the issue at hand, and it helps pinpointing the problem for differnent listeners.
The easiest and most common way to do a blind test is an ABX test. There are several free utilities to do one:
http://www.pcabx.com/http://ff123.net/abchr/abchr.htmlhttp://www.rarewares.org/files/others/abchr-java.ziphttp://www.kikeg.arrakis.es/winabx/winabx.ziphttp://www.beryllium.net/~remco/linabx/An ABX test requires you do identify an unknown (X) sample as either the original (A) or the processed (B) sample. With some statistics it can be figured out how likely it is that you were actually hearing a difference instead of just guessing which was which. Hydrogenaudio uses as a general guideline that < 5% change of guessing is considered 'proof' that you are hearing a difference. If you try the ABX test multiple tests, add up all attempts. You can use
http://www.ff123.net/abx/abx.html to calculate the p-value ( < 5% = < 0.05), though most ABX programs have it built in.
If you managed to get a significant score, congratulations, it seems that the problem is real.
If applicable, you'll need to upload the test clip you used so other people can verify it and developers can tinker with it.
Uploading copyrighted music is generally illegal, but fair use laws generally permit short clips (< 30 secs) to be used for purposes such as this. Compress it with a lossless encoder (e.g. FLAC
http://flac.sf.net) and upload it to either your own webspace or Hydrogenaudio's
Uploads Section.
If you finally make your post to Hydrogenaudio, try to include as much information as is relevant, and be sure to explain exactly what and where (important but often forgotten) you hear the problem best.
Audio is to a large extent a subjective matter, and as such, quality matters are prone to a few problems. The first is listener preferences. Something that applies to you may not apply to the majority of people. Maybe the clip is an exception or problem case and not representative of general performance. This is why being able to verify a result is imporant, as well as giving the developers something concrete to work with.
The second is the mind. The human mind is powerfull, but has some weaknesses. It is very vulnerable to suggestion and subconscious influences, even for people experienced in these tests. No matter how how 'sure' you are that a problem exists, verify that it's not your mind playing tricks on you first, it'll save embarassement later.
'Simply' reporting a problem generally doesn't tell us anything, isn't indicative of anything, can be impossible to reproduce, confuses people, and most importantly, wastes precious developer time determining if the problem is real and serious or not.
You may have saved yourself 5 minutes, but you've cost other people an hour. That's not very nice.
A more detailed introduction to ABX tests has been written by Pio2001
here