Hello, and welcome to Hydrogenaudio.
You are reading this because you violated forum rule number 8.
Don't worry - you probably didn't know about it, or didn't
understand the implications, and we understand that. The
Hydrogenaudio Terms Of Service are here:
http://www.hydrogenaudio.org/forums/index.php?showtopic=3974The gist of rule #8 is that if you make a claim, you must have
proper supporting evidence for it. This rule is the very core
of Hydrogenaudio, so it is very important that you follow it.
This is a generic post, and not all what follows may be
applicable to this situation. Read through it nevertheless,
it contains essential information and will help you understand
what to do (or not to do).
Why should I bother with all of this, I just want to report
a problem? (link)
For audio quality matters, 'proper supporting evidence' is
a blind listening test result demonstrating that you can hear a
difference, together with a test sample.
Graphs, non-blind tests, subtracting two files and so on are
definetely not!
A proper blind test serves several purposes: it shows that you
are serious towards our community, it proves to yourself that
you can indeed hear a difference, it provides an indication of
the seriousness of the issue at hand, and it helps pinpointing
the problem for differnent listeners.
The easiest and most common way to do a blind test is an ABX
test. There are several free utilities to do one:
http://www.pcabx.com/http://ff123.net/abchr/abchr.htmlhttp://www.kikeg.arrakis.es/winabx/winabx.ziphttp://www.beryllium.net/~remco/linabx/An ABX test requires you do identify an unknown (X) sample as
either the original (A) or the processed (B) sample. With some
statistics it can be figured out how likely it is that you were
actually hearing a difference instead of just guessing which was
which. Hydrogenaudio uses as a general guideline that < 5% change
of guessing is considered 'proof' that you are hearing a difference.
If you try the ABX test multiple tests, add up all attempts. You
can use
http://www.ff123.net/abx/abx.html to calculate the p-value
( < 5% = < 0.05), though most ABX programs have it built in.
If you managed to get a significant score, congratulations, it
seems that the problem is real.
If applicable, you'll need to upload the test clip you used so
other people can verify it and developers can tinker with it.
Uploading copyrighted music is generally illegal, but fair use laws
generally permit short clips (< 30 secs) to be used for purposes
such as this. Your ISP probably has allocated you some webspace for
a webpage. You can upload the clip to it. If you're low on space,
compress it with a lossless encoder (e.g. FLAC
http://flac.sf.net),
which will approximately halve the required space. If you don't have
your own webspace, you might want to try the IRC channel, ask a
friend, or simply post on HA and ask if someone wants to help you out.
If you finally make your post to Hydrogenaudio, try to include
as much information as is relevant, and be sure to explain exactly
what and where (important but often forgotten) you hear the problem
best.
Audio is to a large extent a subjective matter, and as such,
quality matters are prone to a few problems. The first is listener
preferences. Something that applies to you may not apply to the
majority of people. Maybe the clip is an exception or problem
case and not representative of general performance. This is why
being able to verify a result is imporant, as well as giving the
developers something concrete to work with.
The second is the mind. The human mind is powerfull, but has some
weaknesses. It is very vulnerable to suggestion and subconscious
influences, even for people experienced in these tests. No matter
how how 'sure' you are that a problem exists, verify that it's not
your mind playing tricks on you first, it'll save embarassement
later.
'Simply' reporting a problem generally doesn't tell us anything,
isn't indicative of anything, can be impossible to reproduce,
confuses people, and most importantly, wastes precious developer
time determining if the problem is real and serious or not.
You may have saved yourself 5 minutes, but you've cost other people
an hour. That's not very nice.